Excellent customer service. All staff are professional.
I nothing absolutely nothing about roofs or roof repairs. All I know was that my parents had a leak and need help. I did an online search and had a few companies come out and give us and estimate. Several companies tried to convenience us to get an new roof But not Charm City. Mac came out looked at our roof and gutters and gave us an honest estimate of what needed to be done. Mac gave my dad and myself a roof education. Mac answered all our questions and even sent me text to check on us. The customer service was awesome. In the day of the repair a crew showed up and completed the repairs in a few hours. They show my dad the completed work cleaned up and the work looked beautiful. We are extremely happy with the workmanship and professionalism we experienced through this process. On a scale of 1 to 10 with 10 being the best score Charm City Roofing gets a 10. So if you are looking for honest hardworking customer service oriented business give them a call It will be the best roofing decision you ever make.
I’ve used them for multiple roof replacements because of quality and customer service. What I appreciate most is the customer service, specifically in my dealings with Roger. In my experience he’s consistently responsive to questions or concerns. As customers we sometimes get things wrong or confused, and it’s how we’re handled that makes the difference. Three roofs later I recommend Charm City Roofing.
We had our roof replaced by charm city roofing and it was an easy and smooth process. Darius came out to look at our issue (leaking) and made the recommendation to get a new roof. Not only was he more timely and more knowledgeable than the other company we got a quote from, but the quote was also less expensive. The installation went smoothly.
Charm City replaced my roof and skylight this May. This company is top notched! They gave me a fair estimate and different selections for the rubber roof, shingles and payment options. One the intial start date, rain was forecasted. Charm City, communicated with me promptly and gave me an alternate start date. When the agreed start date arrived, the team arrived promptly at 8am and worked tirelessly until 8pm. Woah! The commitment to getting the job done was notable. I am very happy with the service that I received from Charm City. I highly recommend this company for your roofing needs.